Overview - For Physician Practices

Physician office staff spend hours per day managing information exchanged between hospitals and other providers in the community. The Novo Office Assistant allows physicians and their staff to focus on patients, not paper.

The Novo Office Assistant

The Novo Office Assistant is an intelligent software agent that operates in physician offices. It has several important features that make it ideal for health care information exchange and collaboration. The Office Assistant can:

• Operate on its own performing workflow tasks such as ordering and resulting tests, and collecting reports.
• Interact with its local environment by interfacing to applications like an EMR or presenting data to people via a browser.
• Learn over time and acquire skills to better perform its job.
• Collaborate with other agents over the Novo Grid to automate collaborative processes.

The Office Assistant can help reduce or eliminate the time spent managing information exchange by performing many of the tasks the office staff is responsible for today. For example, the Office Assistant:

• Works with agents in the hospital to collect, filter, and format results and reports, then either print them or automatically insert them into an EMR.
• Assists in placing orders by acquiring patient information, learning commonly used diagnosis and test codes, and checking for medical necessity and order completeness. If an EMR is used, the agent can capture the order, submit it to the hospital, and manage the receipt of the test result(s).
• Collaborates with other Office Assistants in private referral communities that includes providers both with and without EMR’s.
• Generates financial reports like facesheets and discharge documents for billing purposes.

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Benefits

• Reduced labor: Practices can save hours per day in reduced paper handling efforts
• Timeliness: Information is delivered to the practice within minutes of being posted
• Efficiency: Practices define what information they want and what format they want it in
• Secure, private, audited: Meets all HIPAA requirements for security and privacy
• Improved patient care: Through more efficient information exchange